Refund policy
At Opal Dew, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 7 days of receiving your order. To be eligible for a return, the product must be:
- Unused and unopened
- In its original packaging
- In the same condition as received
Due to hygiene and safety reasons, opened or used skincare and cosmetic products cannot be returned.
Refunds
Once we receive and inspect your returned item, we will notify you about the approval status of your refund.
If approved, your refund will be processed within 5–7 business days through the original payment method.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item. We will arrange a replacement or refund where applicable.
Contact Us
For any return or refund inquiries, please contact us at:
Email: support@opaldew.com
Thank you for shopping with Opal Dew – your trusted destination for premium skincare and beauty products.