Shipping policy

At Opal Dew, we are committed to delivering your skincare and beauty products safely and on time.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

Estimated delivery times may vary depending on your location:

• Standard Shipping: 3–7 business days

• Remote Areas: 5–10 business days

Please note that delivery times are estimates and may be affected by courier delays, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping fees are calculated at checkout based on your location and order value. Any available free shipping offers will be displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (if applicable) to monitor your shipment status.

Incorrect Address

Customers are responsible for providing accurate shipping information. Opal Dew is not responsible for delays or lost packages resulting from incorrect or incomplete addresses.

Damaged or Lost Packages

If your order arrives damaged or you believe it has been lost in transit, please contact us within 48 hours of delivery or the expected delivery date. We will work with the shipping carrier to resolve the issue.

Contact Us

For any shipping-related questions, please contact us:

Email: support@opaldew.com

Thank you for choosing Opal Dew for your skincare and beauty needs.